Returns & Refunds

At Nude Foods Market, we stand behind the quality of our products. This policy applies to purchases made through our website and at our Boulder and Denver stores.

Quality issues, damaged products, and order errors

If an item is spoiled, damaged, defective, or incorrect, please contact us with proof of purchase. For eligible claims, we will refund the full amount paid for the affected item, including applicable tax.

Please report product quality issues within 30 days of purchase for in-store purchases, or within 30 days of delivery or pickup for online orders, and before the product’s labeled best-before or expiration date, whichever comes first. If the product has no labeled date, the 30-day limit applies.

If an item arrives after its labeled date, or your order contains incorrect or missing items, please contact us promptly and within 30 days of delivery or pickup.

What is not covered

We do not accept returns or offer refunds because you changed your mind or simply do not like a product’s taste. We also do not cover spoilage or damage caused by improper storage or handling after you receive your purchase.

How to request a refund

Email hello@nudefoodsmarket.com with your receipt or order number, the affected item, and a description of the issue. For delivery-related issues, you may also contact delivery@nudefoodsmarket.com. Photos of the product, packaging, and date label may help us review your request.

For food safety reasons, please do not mail food back or bring spoiled food into a store. Contact us first for instructions. We do not require a physical return of perishable food. If another item needs to be returned, we will arrange an in-store return or local collection at no cost to you. No restocking fees apply to eligible claims.

Refund processing

We will notify you after reviewing your request. Approved refunds will be issued to the original payment method within five business days of approval. Your bank or payment provider may require additional time to post the credit.

Delivery fees are generally nonrefundable once delivery has been completed. If we fail to deliver your order or the entire order is unusable because of an issue attributable to us, we will also refund the delivery fee.

Reusable containers

Returning reusable jars and containers for account credits is separate from requesting a product refund. Please see our How It Works page for container-return information.

This policy does not limit any rights or remedies available under applicable law.