Frequently Asked Questions
WHAT DOES ZERO WASTE MEAN?
Zero waste can mean a lot of things, and we try to address our waste streams in as many ways as possible. However, our main focus at Nude Foods, is to not use any single use packaging. This means we package our goods in reusable containers. Another aspect of zero waste we try to tackle is reducing the massive amount of food waste our country produces. Whenever possible, we source overstocked and out of spec items that would normally be thrown away. These items are perfectly good to eat, they just don’t fit in with our current foods system e.g. ugly fruit.
ARE YOU REALLY ZERO WASTE?
The short answer is not quite. While we don’t use any single use packaging, some of the food we receive does come in single use packaging. However one big bag of rice is a lot better than 50 little bags. We are also able to recycle or compost almost all of the packaging we receive. Additionally, when working with local producers, we require them to deliver their goods in reusable containers. We NEVER cut corners and will always find a way to recycle or reuse, even if it’s a ton of extra work!
WHAT PRECAUTIONS ARE YOU TAKING FOR COVID-19?
We are taking the current health crisis very seriously and doing everything in our power to keep our customers safe. We wear a mask and gloves while we package and deliver your food. All containers and boxes are sanitized before being reused. We leave the box on your doorstep. If you have any questions or concerns about this, don’t hesitate to reach out to [email protected]
DO YOU HAVE A BRICK AND MORTAR STORE?
So glad you asked! Yes we do! It’s at Walnut and 32nd by Twisted Pine, near ABC Climbing and the Spot. It’s like a traditional grocery store just without all the plastic packaging. Instead of bringing your own containers to fill up, everything is prefilled and you come in, shop then return the containers when you’re done with them! AND you don’t have to wait in line to checkout because you checkout on your own phone – woohoo!
HOW DOES THE STORE WORK?
It’s like a traditional grocery store just without all the plastic packaging. Everything is packagined in glass jars, cloth or is unpackaged.
When you arrive, use your phone to scan the entry QR code then simply scan the QR code on items as you put them in your cart and checkout on your phone. Easy!
WHEN DO I GET MY FOOD?
Our box subscriptions (produce, fruit and local bites) are ready on Wednesdays. We either deliver to your door or you can choose to pick up. Alternatively you can come into the store at any time and choose from an array of produce and all the products we have online : )
WHAT IF I DON’T KNOW HOW TO USE THE FOOD ITEMS IN MY BOX?
We’ve got you covered. Each week, we send out recipes (via zero-waste email) that use the foods we deliver. It’s a great way to try new things and discover new foods.
HOW DOES THE CONTAINER RETURN WORK?
You pay $1.50 deposit for each container. When you return them you receive $1, and we keep $0.50 to cover COVID level sanitization. If you ordered online, your deposit is returned to your Nude Foods Wallet and you can choose to use this money at checkout on your next order. If you return in store, the amount is available to use immediately as a discount on your shop.
HOW DOES PAYMENT WORK?
Online: If you sign up online to a subscription, you will be automatically charged each week / other week for your boxes, delivery fee and jar deposits. Everything else is charged as a one off purchase.
In Store: We use an app called Mishipay. You scan the QR code when you arrive and then scan each item using your phone before checking out – on your phone! No waiting in lines : )